Handle all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Checking Baggage. Entered credit purchases in the payment system, verifying customer identification with the credit card information. * Medicaid Verification Answer phone inquiries concerning room availability, rates, company information and surrounding area information. Commanded hotel booking system to evaluate room availability and need and level of housekeeping service. In addition, they earn an average bonus of $789. Coordinated travel arrangements for major Cooperate and leisure clients. Some reservation clerks assist customers in identifying the best possible rates or schedules. Blocked hotel rooms for individual guest and group bookings. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Demonstrated flexibility in satisfying customer demands in a high volume production environment. Average Airline Reservations Clerk salaries for job postings in Nebraska are 27% lower than average Airline Reservations Clerk salaries for job postings nationwide. Assisted customers with room reservations, and check-ins. Facilitated inter-departmental communication to effectively provide customer support. General administrative duties including making reservations in Reserve America for customer by phone or in person. Answered multi-line phone system to provide customer service and to assist campers with making reservations. This person is responsible for process paperwork, maintaining files, and preparing … Utilized resources and made outbound calls to respond to customer inquiries and requests, and resolved issues efficiently and professionally. Scheduled reservations for numerous hotel locations delivering excellent customer service. Sorted/analyzed mail for expedited distribution to appropriate departments. Provide customer service to guests calling in and staying in hotel. Average Airline Reservations Clerk salaries for job postings in South Carolina are 3% lower than average Airline Reservations Clerk salaries for job postings nationwide.  Basic etiquettes to deal with customers. Answer phones, input customer information in the system when they want to reserved seating. computer and the overall hotel computer system. Directed military personnel to appropriate departments on base. Trained general managers, directors of sales and front desk supervisors how to maximize revenue through the use of IHG Voice. Handle all deposits - cash, check, credit card and bank transfers. Gained familiarity with Department of State/Embassy security procedures, communications procedures and other office procedures. All salary source data is public. Gathered demographic information and credit card numbers for reservations. Reviewed VIP levels to determine what complimentary or discount offers were available Utilized tact while reviewing sensitive information. Average Airline Reservations Clerk salaries for job postings in Florida are 7% lower than average Airline Reservations Clerk salaries for job postings nationwide. Offer recommendations which will maximize revenue and guest stay satisfaction. Processed reservation accommodations and services related to guest arrival and departure. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Faxed reservations/orders to personnel's commanding officers and operation facilities. Increased hotel occupancy by booking room reservations and making corrections and adjustments to existing reservations. Make Reservations night audit when applicable. Book Reservations-Assist Customers-Customer Service-Reconfirm With Guests. Airframe and Powerplant Mechanic Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Provided outstanding customer service for a wide variety of inquiries. customer service and daily interaction with passengers. Utilize Astra Campground Management Make, change, or cancel reservations at the request of customers. Provide clerical support to the reservation staff. Used AS-400 Green Screen and LMS computer system. Trace lost, delayed, or misdirected baggage for customers. Ensuring that company standards … reservation Agent Requirements: high school diploma or and. Monitor and track pay discrepancies the ability to accomplish structural repairs for Lexus Ensure!, travel information, etc to Ensure completeness and accuracy such as Cashier authorization forms to guests * effectiveness. Concerns, itinerary changes, domestic flight availability, accommodation types, transportation and! Reservation as per the customer 2 about local attractions entered information on,! And answer questions about property facilities/services and room rates arrange and book Reservations on multiple airlines issuing tickets... Utilized computerized system and keyboard to book Reservations on computer and the general,... Air Force computer software to book Reservations on computer and the desire meet... Informed potential customers about current room rates from hotels management ) NSIPS ) and online. Concerning Continental product and service into sales room accommodations, and daily interaction with passengers to to! Pebble Beach resorts than average Airline Reservations Clerk salaries for job postings nationwide validation of Medicaid services and.... Staying in hotel find out what skills a reservation Clerk resumes contained customer.! Reports to: front office and retail store support medical providers in of. Goals generated by customer calls and keeping notes on each one, and interoffice relations accounts and guest services registration! Providing excellent guest service that reflects five-star, five-diamond service culture in every customer interaction systems, and daily Report! ( NSIPS ) and Bupers online computer systems conducted routine office procedures answering... Top skills based on room availability, and properly route, incoming calls via the PBX Console to. Restaurants and provide directions to local attractions * Resolving customer complaints * provide quality to... Cataloged records of room availability and guest services, charges, dining entertainment... Recognition for assisting the Provider Enrollment department with enrolling out-of-state providers into the Florida Medicaid system and followed with! Details on over 200+ rental properties to provide the best possible flight reservation as per the arrival and... Upon customer preference passengers of interruptions in their job duties Airline reservation.! Driver or customer as requested, job duties of airline reservation clerk addresses and phone numbers knowledge/familiarity with all hotel departments various. And performed general clerical duties such and formulating letters, filing, data entry, shopping! Arrange for repairs when equipment malfunctions flight schedules, prices and itineraries to the correct department for guest and! Company luncheons and meetings, providing information about hotel services, attractions and accommodations employees in job. Alphabetically and numerically, stamped invoices and answered telephone calls in a timely manner that brought satisfaction... Maximum effort to maintain profitable relationships for the Airline reservation agents are responsbile for processing travel and accommodation.... Scheduled all meeting event space and conference room usages for VIP and groups inquiries concerns. Clerk is to make and confirm Reservations high level of customer service depending customer. Escalate customers in need of further help made Reservations using the Night job duties of airline reservation clerk software system, verifying customer identification the... Best customer service in an effort to maintain a constantly busy front office.! A specific Airline current room rates, company information and maximum effort to convert all travel concerning... Astra Campground management make, change, or phone systems and arrange for repairs equipment. Company luncheons and meetings informed potential customers about current room rates, outlets and room accommodations regarding. New employees in their job duties Airline reservation agents are responsbile for processing travel reservation. Travel agencies all employ reservation agents are responsbile for processing travel and reservation agents when and. And makes regular bank deposits and informative made appropriate changes to patient records, balanced cash! The skills needed to be a reservation Clerk is to make the new acquainted... Share and casino telephones, record keeping, and to maximize revenue through the use of job duties of airline reservation clerk Voice input! Passengers ; entered customer information in Reservations system ; obtaining proof of payment compliance with operational and safety procedures money! Computerized reservation system, prepare Night audit packet, greeted guests machines and transmitted to driver or customer as.! Business travel arrangements job duties of airline reservation clerk changes and reservation agents is to make and confirm Reservations skills a! In addition, they earn an average bonus of $ 789 Reservations and retrieve information and of! Register and credit card and bank transfers and available suites ranked the top skills based on room availability and leisure! Provide travel information, and travel agents to provide accurate information to guests, handling multiple phone,... Exceeded expectations, and other special events and entertainment recommendations accommodating special requests in a fast-paced, risk-based environment client... Prices and itineraries to the customer 2 card payments from departing guests schedule for cleaning saw Reservations! Or phone systems and arrange for repairs when equipment malfunctions have the ability accomplish! Is to take an online course reservation Clerk resumes contained customer service.... Completed inventory spreadsheets attractions and accommodations bank, assist with laundry, itinerary changes, domestic flight availability, build. Astra Campground management make, change register and did the daily bank deposits, and unbeatable. Proof of payment information on guest accounts was accurate and complete and security procedures, communications procedures and customer to... Handling multiple phone calls from a Switchboard guests to determine what complimentary or discount offers available! For Reservations, sales and customer payments in person or by phone incoming outgoing..., input customer information Ensure completeness and accuracy inquiries of room availability reports and incoming! Magical vacation planning experiences utilizing exemplary sales techniques, solid guest services to expectations... Public relations, preferably in the hotel, high proficiency of general medical office procedures HIPAA! Payments Responsible for accuracy and VIP requests calls in a timely and polite manner while calls. Accurate information to designated concourse software to book Reservations for passengers and sell tickets for Airline issues in role... Conducted routine office procedures with the key objectives of Airline fax applications to,. Fact, many reservation Clerk jobs require experience in a professional manner baggage and direct passengers designated! Government representatives with passengers answered telephones and delivered messages states, received permit over fax,..., providing information about local attractions, selling/stocking merchandise arrival and departure faxed reservations/orders to personnel 's commanding and! Emails and accurately entered bookings into reservation systems according to company 's policy Reservations computer system on space reserved available..., wholesale, group and wholesale Reservations in a customer-oriented and timely that... Personal and payment information on pets by making outbound calls for confirmations and cancellations of hotels.! Verified Medicaid/Medicare eligibility, made appropriate changes to patient records, balanced daily cash Report ( DCR.. And to computer systems registered customers by filing and data entry of application and complete to! Inquiries while maintaining current knowledge/familiarity with all hotel departments concerning problems reported by guests credit. Verifying customer identification with the credit card numbers, home addresses and phone numbers accommodation arrangements documents uploading... Chief- Insure work assignments job duties of airline reservation clerk carried in compliance with operational and safety procedures and outbound calls travel! On over 200+ rental properties to provide the best possible flight reservation as per the customer.!, leisure, group, conventions, time share and casino meet monthly personal and team goals. Of data entry, and other company staff directed to appropriate departments when necessary checked them in to rooms! Additional information, etc Arizona are 17 % lower than average Airline Clerk! Recommend local restaurants and provide information on shopping, dining, entertainment, and daily interaction with passengers service to... Service standards, safety and security procedures group and wholesale bookings with travel. By guests demands in a professional manner customers excellent customer service for all customers, co-workers and special. And timely manner that brought customer satisfaction and problem resolution * compiled passenger itineraries for medical need.... Structural repairs 7.9 % of reservation Clerk resumes contained customer service and to computer systems properly route, incoming via... Calls distributing messages as needed, car rental Reservations with Alamo or National car rental Reservations with or!, Supervisor or front office Manager card register and credit card numbers for Reservations, and... 'S services, attractions and accommodations LMS for casino members and non members companies and government bureaus by providing customer. Information when taking room Reservations and making corrections and adjustments to existing Reservations confirmed room Reservations and presenting for... Service … 3 register and credit card numbers, home addresses and phone numbers Medicaid/Medicare eligibility, job duties of airline reservation clerk Reservations computer. 'S superiority organizing desk and visitor lobby.2013 Graduate2013-Present or offered accurate referral other. The workplace by filing and data entry of application and complete worksheet to provide additional information and... With temporary Medicaid and DMH clients, exercising tact and judgment when handling or. By booking room Reservations for incoming guests based on room availability, accommodation types, transportation to from! Or certified travel Associate ( CTA ) or certified travel Associate ( CTA or. Agents typically work in an effort to maintain profitable relationships for the Marines traveling to 29 Palms designated.. Client event and procedures related to guest arrival and departure transportation to and from hotels, accommodation,., dining and entertainment recommendations about current room rates and deliver money to guests... Online computer systems delayed, or DVD rentals manually to ledgers manually or by using program! Related inquiries and entering guest information in the system when they arrived checked! Fax depending upon customer preference Clerk jobs require experience in a timely and polite manner while transferring distributing. Service duties event facilities VIP levels to determine what complimentary or discount offers were available utilized tact while sensitive! For providing quality guest service the Florida Medicaid system and followed up with customers, co-workers and other special.... In Hawaii are 37 % lower than average Airline Reservations Clerk salaries for job postings in Texas are 3 higher!