Following approval of the Director of Hospitality Services, coordinates outside contracted services (such as linen services, solid waste management, integrated pest control, window washing, drapery laundering, infectious waste removal, and hazardous waste removal as needed. Monitors house count and makes staffing adjustments accordingly. Conducts safety meetings and insures daily operations are in compliance with company safety requirements, Assists in having available all required HazCom documentation, May perform some actual duties of assigned employees to cover various circumstances, High school graduation (or equivalent) supplemented by some type of documented related formal post-secondary training, At least two years of directly related experience that demonstrates knowledge of housekeeping duties or supervision of employees, Must be able to operate basic office equipment and basic computer programs (excel, word, outlook), A dedication to providing a high quality service that meets all client expectations/requirements, Must pass pre-employment drug test, physical assessment and criminal background check, Calculate figures, and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume, Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty, Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation, Keep all areas of The Spa and Club house clean and maintain at the highest level of standards, Train and manage diverse level of staffing, Maintain and Negotiate SLA’s with contractors, Degree or diploma in Hospitality Management or similar, Minimum Four years of experience in a related field in a luxury resort, club or hotel, Excellent English language skills required, Oversees staff of room attendants, housepersons, laundry attendants, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate, Maintains and reviews computerized records for budgeting and forecasting of department expenses, laundry production reports, as well as inspection scores for housekeepers, Communicate both verbally and in writing (to include electronically as well) to provide clear direction to staff, Comply with attendance rules and be available to work all seven (7) days of the week, with ability to open the day in housekeeping, work mid-shifts, and able to work evening shifts as well, Three years housekeeping experience in a management role required, Skilled in the use of electronic technology, Detail oriented and good organizational skills, Assist with interviewing and hiring of all housekeeping staff, Help Director of Housekeeping and Assistant Director of Housekeeping with proper, adequate training and re-training of all housekeeping staff, Identify employees for possible promotions, As situations dictate: coach, council and or discipline employees with intent to improve performance, attitude and appearance, Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc. Set a positive example for guest and employee relations, Manage and maintain the guest areas (hall ways, guest elevator landings, stairwells, and ice rooms) within but not limited to my station, Inspect the hotel rooms to ensure the consistent quality of room preparation and deliverance a quality product, Train, coach, evaluate, and manage Stylists to ensure Stylists have the leadership and resources to achieve what they have been assigned to do, Ensure standards are met for the department and company according to company compliance, Ensure guest satisfaction, anticipate guest needs, and handle any guest opportunities within but limited to my station, Oversee and ensure all housekeeping staff are working safely and efficiently. Awarded Employee of the Month within first 5 months of employment, Awarded management position within 1 year of employment. Maintained and monitored on site laundry facility that provided service for the hotel staff, guests and for the hotel linen. Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities, Natural born leader: as a Housekeeping Manager, you will have a team of housekeepers. Able to provide comfort and experience to interact effectively with all levels of management, guest, associates. Regularly conducts facility inspections to maintain the quality of provided services, Coordinates associated equipment care and maintenance. window washing, pest control programs, Monitor the Housekeeping OS&E inventory and be involved in monitoring the expenses and do the departments purchasing orders, Do the necessary Pos with the Executive Housekeeping supervision, Maintain lost and found procedures in the guest rooms and in the public areas, Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel, Responsible for opening the house including running opening reports, assigning boards, assign PM rooms, and logging them, Responsible for closing the house to include ensuring all rooms have the correct status, reviewing out of order/service rooms, creating the daily report for the following day, checking the number of room attendants scheduled, if too many calling them off, if not getting enough coverage, Responsible for lost and found including logging, storing, shipping, and releasing of items found, Pulls numbers and updates spreadsheet and board from a productivity standpoint, Ensures tables/mirrors/baseboards are wiped and ensures hallways vacuumed, Ensures closets neat, organized, and appropriately stocked of amenities, Checks all elevator landings and ensures the tracks and doors are neat and clean, Checks and performs inventory of items in fifth floor storage including cleaning supplies, trash bags, Swiffers, paper towels, and toilet paper and ensures inventory sheet is completed and turned in by Sunday so weekly order can be placed, Checks and performs inventory of items in sixth floor storage including amenities, ice bags, valet bags, and tickets and ensures inventory sheet is completed and turned into by Sunday so weekly order can be placed, Follows up with public space attendant and randomly spot checks four areas throughout the day while ensuring the areas are cleaned to standard and if necessary are stocked fully, Responsible for any discipline or job performance issues with emcees being as clear and concise as possible with each person giving clear expectations of what is to be done, Responsible for documenting if expectations are not met of emcees with the more evidence or proof such as clear pictures done of the opportunities the clearer the documentation will be, Performs other duties, within a responsible job scope, may be assigned, Directly supervises 15 employees in the Housekeeping Department, Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Ability to speak effectively before groups of customers or employees of organization, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret bar graphs, Ability to deal with problems involving several concrete variables in standardized situations, To perform this job successfully, an individual should have knowledge of word processing software and internet software, High school diploma or general education degree (GED), Two to Four years related experience and/or training; or equivalent combination of education and experience, Assist in leading and supervising the day-to-day operation of the housekeeping department to ensure service standards are followed, Create positive working relationships within the department and with other departments such that a high level of morale is sustained, Assist in the overall recruitment, training and continual learning & development of our Housekeeping team, Collaborate with Housekeeping Manager to ensure that our Housekeeping colleagues have all of the resources required to perform their responsibilities, Conduct linen inventory checks to assist with managing proper controls with purchasing and acquisitions in department, Assist with the consistent delivery of performance appraisals, recognition, incentive programs and department meetings, Maintain all residences and public areas, plus 'back of the house' ensuring that the highest standards of cleanliness are met, Assist with leadership coverage of property, including evening and overnight shifts, Conduct regular inspections and audits of storage areas, guestrooms and public spaces, Assist with retrieval, safekeeping and disbursement of all lost and found items consistent with company policy, Previous Housekeeping Leadership experience required, Previous Front Office Leadership experience preferred, Cleanliness of the ship, lounges, and guest rooms, Management and mentoring of the housekeepers, Daily inspection of room and public spaces, Training new housekeepers in company procedures, Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards, Continually seeks to develop housekeeping policies and procedures to improve the current operation, Assists the Executive Housekeeper in the daily management of labor expenses, Assists in the training and development of all housekeeping associates, Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency, Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards, Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments, Receives and confirms deliveries of supplies and services, Conducts weekly and monthly linen inventory, Prepares and follows up on incidents and accident reports, Monitors guest complaints and takes corrective action when necessary, Prepares and reviews daily housekeeping reports, Leads room heavy cleaning maintenance program, Prepares and conducts 90 day and annual performance reviews, Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed, Minimum of two years in a Housekeeping or Front Office role, Experienced in managing an organized labor work force, Strong communication, decision-making, organization and leadership skills, Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Synxis, Call Accounting/NEC, On Command, VingCard and Espresso System, Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic, Proven team leader with a high level of energy and motivation, Results oriented with an emphasis on both individual and team accountability, Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress, Becomes informed of events/functions in the hotel during shifts, Able to find guest centric solutions. Follow through on each work order until completed, Assist with training of Housekeeping staff, Ensure completion of cleaning projects on a biannual basis, Previous supervisory responsibility preferred, Must be knowledgeable and familiar with all aspects of custodial service, At least 2 years minimal experience needed, Ability to train staff in methods and procedures of handling equipment and cleaning products, Oversee the performance and cleaning standards of assigned housekeepers, Complete morning assignments for housekeepers and housemen, Complete assigned paperwork in a neat and organized manner and communicate effectively, Must create and maintain documents with Microsoft Office including Word and Excel, Responsible for the training of employees, Update room statuses throughout the day on the hotel computer system and with front desk, Responsible for the care and cleanliness of all areas of responsibility, Maintain schedule of all weekly/monthly special projects, Remain alert, courteous and helpful to guests and co-workers at all times, The ability to work at least a 40 hour work week, Perform other related duties as requested by Executive Housekeeper, Assist all other departments as needed to ensure the success of the overall operation of the property, Ability to manage housekeeping staff effectively, while mentoring employees to increase efficiency, Ensures quality services in meeting guest needs and that good guest relation is enhanced, Schedules staff according to hotel needs and forecasted occupancy, Conducts monthly inventory of linen, supplies and equipment, Orders and receives suppliers as to maintain adequate inventory levels (par stock), Communicates to Director of Housekeeping regarding discrepancies in room status and ensures that corrective action is taken, Generate ideas to sell new products and services to guests, Carry out duties by means of direct and indirect contact with the guest, good knowledge of the product, neat appearance and a positive attitude, Responsible for training, development, performance evaluations and counseling of all housekeeping staff, Maintains room quality based on hotel objectives, Monitors and maintains level of cleanliness in room storage areas, laundry, restrooms and public areas, Maintains standard procedures for security of on-loan equipment in accordance to budget, Works with other department heads to resolve guest complains and concerns, Any other duties as assigned by hotel leadership, 4-year college degree in Hospitality or other related field, 2-4 years housekeeping and rooms division experience required, Previous experience in 4 star/4 diamond hotel highly preferred, Demonstrate strong communication skills both verbally and in writing, Ability to deal with sensitive situations in an effective manner, Presents a professional and polished appearance, Computer knowledge in different hotel applications including Microsoft Office, Congeniality, competence, consistency and initiative are Hospitality Principles the staff members are required to practice. Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Oversee daily operations, employee work schedule, special projects, standards compliance, and staff evaluations. Continuing to increase positive feedback results by 30% while eliminating guest complaints by 40%. The … Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training. Conducts training to all associates through monthly in-service training which may be skills based or mandatory. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Proven experience supervising housekeeping department of 15+ employees. (30% time), Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. Responsible for leading, motivating and engaging 40+ housekeeping staff in a Five Star Five Diamond environment. Prepare and monitor monthly payroll forecast, weekly schedules, productivity report and weekly payroll. Summary for a Housekeeping Manager Resume The resume summary replaces the out-of-date resume objective. When necessary, To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards, To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. Monitor house count and make staffing adjustments accordingly, Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately, Effectively communicate changes of assignment sheets as they arise throughout the shift, Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction, High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience), Must be available to work, varied shifts and flexible schedules to include evenings, weekends and holidays, Ensure that sufficient staffing is present to meet the daily business demands, Demonstrate ability to compute basic arithmetic, Must be available to work, varied shifts and flexible schedules, Maintaining proper inventory of linen and supplies, purchasing needed linen and supplies while staying within budget, Communicating with front desk for early arrivals and departures, extended stays on timely manner, Attending staff meetings, performing daily pre-shift meetings and other meetings as needed, Processing new hire paper work for new employees, Providing proper training to new associates. Excellent supervisory skills and eight years … Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initatives and meeting productivity stands at the hotel level. Supervised the cleaning, maintenance and care of building and grounds. Rooms Division, Department Head, Safety, etc. © 2021 Job Hero Limited. Provides coaching and counseling to staff, and (when necessary) conducts disciplinary action in the form of warnings and suspensions. Current Four Seasons managers may qualify for L-1 visa sponsorship, Responsible for daily operations of Housekeeping and Maintenance:Complete daily inspections of the units, , interior and exterior maintenance and common areas to ensure compliance of WVO Operating Procedures and Department Operating Procedures. Promotes collaboration and positive, professional work environment, Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft, Bachelor’s degree in Hospitality, Business Administration or related field preferred, Five years hotel operations/housekeeping experience in a major hotel resort complex with three years supervisory/management experience, Knowledge and understanding of Forbes and AAA standards, Experience in multi-tasking of projects and project management, Keyboarding and typing skills with a minimum, Ability to lift and carry up to 25 pounds at a time, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Directs the work assignments of supervisory & non- supervisory personnel, Monitors housekeeping personnel to ensure that all rooms - especially those of SCC members, known repeat guests and other VIP’s, receive proper attention, Works closely with laundry dept, the Engineering and the Front Office departments and maintain open channels of communication, Inspects guest and public areas on a regular basis to ensure that all furnishings, facilities and equipment are clean and good repair, Assist with conducting regularly scheduled departmental meetings, Assist in managing the departmental budget in a fiscally responsible manner, Assist with the recruitment and training of all Housekeeping Colleagues, Notify maintenance manager of any and all operational issues, Awareness of what constitutes a clean and sanitary environment, Ability to work with hand tools and cleaning equipment, Contribute to and consistently apply Equinox’s policies and procedures, Hire, train, supervise, coach and evaluate maintenance staff, Develop employees with potential Maintenance Manager capabilities, Conduct performance evaluations on annual anniversary date, Perform 30, 60, & 90-day review on all new hires, Require Manager on Duty’s ("MOD") to attend monthly facility reviews, Train all new staff with the customized, club-specific cleaning checklists, Complete cleanliness inspections (walk-through), Perform daily one-on-one meetings with each shift MOD’s, Ensure adequate inventory of maintenance and locker room supplies, Be aware and knowledgeable of emergency procedures, Maintain high visibility during peak club hours, Keep current in knowledge of key competitors as to their location, physical plant, and equipment, Assist in the development of annual budget with respect to the Maintenance Department, Must be bi-lingual in English and Spanish, Proven experience in a commercial business or fitness setting, Proven ability to hire, direct, and train staff, Knowledge in maintenance of mechanical, electrical, and exercise equipment, Knowledge and experience with janitorial cleaning products and OSHA standards, Current C.P.R. Inspect rooms for cleanliness to assess team member's performance/issue progressive discipline and coaching as necessary. A housekeeping resume should be clear and concise, highlighting your organization skills for potential employers. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc, Investigates accidents and initiates accident reports. Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions, Proven successful people management experience within a professional environment as demonstrated through the exceeding of team and client goals and objectives and through specific team member development, Knowledge of infection control techniques - Must have detailed organization and prioritizing skills with the ability to train, teach, demonstrate and follow-up on all assignments, when necessary, Reporting to the Aramark General Manager, the Facilities Manager/Custodial Housekeeping Manager will be responsible for the supervision in the completion of all custodial and housekeeping operations, You will have the responsibility of staffing, scheduling, training and developing an hourly staff, Handle all customer and client requests as they pertain to the department, Develop and grow of the exempt and non-exempt staff, Assists Housekeeping Manager in achieving clean lodging facilities, including main lobbies and public bathrooms, Coordinates the availability of rooms with the Front Office Team and Housekeeping Manager, Conducts continual inspections to determine the lodge's overall level of cleanliness, Assists with inventory and disbursement for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment, Supervises the daily activities of the housekeeping and laundry staff, Champions visitor service with all housekeeping and laundry staff, Ensure all employees are wearing and using proper protective equipment as well as proper uniforms, Adhere to systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house, Associate's degree in business or other related field, 1-2 years of experience or a combination of education and experience from which comparable knowledge and skills were acquired, Responsible for supervising work activities of the Housekeeping department - Room Attendants, Housepersons, Public Area Attendnats, Janitors, Laundary Attendants and Housekeeping Supervisors, Associate's degree plus two to four years of experience or five years of Housekeeping experience from a high volume hotel/hotel conference center, Able to maintain and develop a budget and maintain inventory pars, Monitor and supervise daily cleaning and custodial care of the entire arena, Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures, Maintain accurate time keeping for all staff in the department, Develop and maintain standard operating procedures for the department, Schedule daily staff and plan for upcoming staffing needs for all events, Monitor expenses and order supplies as necessary, Work with other departments to make sure all needs are met both with event and non-event days, Ability to focus attention to details and be able to organize, prioritize and follow-up, Ability to maintain confidentiality and security of all guests and general hotel information, Must be a team player, working well with other departments and coworkers, Ability to work flexible hours, including weekends and evenings if necessary, Should be creative, innovative and strive for continuous improvement, Ability to promote positive relationships with all guests in the hotel and company, Ability to make presentation and speak in front of group of people, Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel, Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible, Monitors the performance of staff, with particular attention to cleanliness of guest corridors, stairwells, elevators and linen closets; assures that there are sufficient supplies on the guest floors, Interviews, trains and schedules the Housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed, Responds properly in any resort emergency or safety situation, Minimum Two Years Luxury Experience in Hospitality desired, Cultural sensitivity to Hawai’i and its workforce, Strong leadership, communication, and organization skills, Assistant Housekeeping Manager is responsible for: supporting and ensuring our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. Download Housekeeping Manager Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees, Assisting housekeeping manager coaching and disciplining team members in order to improve their performance, Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement, Manages housekeeping staff: hiring, counseling, performance evaluations, training and development, Create a work environment of employee engagement and trust that promotes teamwork, Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan, Establishes quality standards and work procedures for staff and evaluates their performance, Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman, Knows and uses the property management system, Opera, Performed daily audits to ensured brand quality standards are consistently met, Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed, Work with Room Attendants to ensure daily calendar tasks are completed, Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum, Assist in the leadership, development, coach and counseling and training of the housekeeping managers, Assist in ensuring compliance with all corporate Risk Management standards (SDS, HazComm, etc. If you have the space to include it, you … Completes and controls manifests of all waste streams. Excellent interpersonal skills and ability to interface with a diverse and wide range of people, Proficiency using internet based programs, Microsoft Outlook, Excel, and Word, Age Specific Competency: Able to differentiate and appropriately handle situations involving patients, visitors, and family members in various age groups, Physical Effort Required: Ability to walk and stand for long periods of time. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Courses in personnel management, budgeting, cleaning principles, and public relations preferred, Able to read, understand, and follow written instructions, and comprehend verbal instructions given in English, Minimum two years of management/supervisor experience. Monitor supply usage and implementation during room inspections and walk through of public area. Follow proper payroll and key procedures. 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